Effective May 3, 2026, all new customers wishing to engage our services will be required to pay a one-time registration fee of £15.00. We didn't make this decision lightly. It's in response to instances where appointments are scheduled but then canceled after we have invested time and resources in meet-and-greet sessions, which diverts our focus from existing clients.When new customers reach out to us, we will provide a consultation via text or WhatsApp to address any questions or concerns. During this consultation, we will discuss your pet's behavior and personality traits, any necessary medication, and check our availability to accommodate your needs.If you decide to move forward, we will send you a link to our portal along with an invoice for the registration fee. Please note that the booking process cannot proceed until the registration fee is settled and the onboarding process is completed.**Important:** The registration fee is applicable only to new customers and is a one-time fee, not recurring. Thank you for your understanding and support. We appreciate your understanding as we remain committed to delivering exceptional service.